Professional workspace
Waffle
“

I showed our CEO the before-and-after. Went from a messy Google Doc to a polished scorecard, built live in front of him. Instant buy-in.

Lauren F. — Head of People & Culture|Professional Services

Terms of Service

Last updated: February 8, 2026

1. Agreement to Terms

By accessing or using Waffle ("Service", "Platform", "we", "us", "our"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

2. Description of Service

Waffle is an AI-powered interview scorecard generation platform that helps hiring managers create structured, EEOC-compliant interview scorecards from job descriptions. Our Service includes:

  • AI-powered scorecard generation using Claude by Anthropic
  • PDF export of interview scorecards
  • Universal transcript ingestion via unified API
  • Template management and customization
  • Team collaboration features

3. Account Registration

To use the Service, you must:

  • Be at least 18 years of age
  • Provide accurate and complete registration information
  • Maintain the security of your account credentials
  • Notify us immediately of any unauthorized access
  • Accept responsibility for all activities under your account

4. Subscription Plans and Billing

4.1 Available Plans

  • Free Plan: 3 scorecards per month
  • Starter Plan: $49/month for 25 scorecards
  • Growth Plan: $119/month for 60 scorecards
  • Scale Plan: $199/month for 150 scorecards
  • Pay-as-you-go: $5 per scorecard

4.2 Billing Terms

  • Subscriptions are billed monthly in advance
  • Payment is processed securely through Stripe
  • All fees are non-refundable except as required by law
  • We reserve the right to change pricing with 30 days notice
  • Unused scorecard credits do not roll over to the next billing period

4.3 Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. You will retain access to paid features until the end of the paid period.

5. Acceptable Use

You agree not to:

  • Violate any laws or regulations
  • Infringe on intellectual property rights
  • Upload malicious code or attempt to compromise the Service
  • Reverse engineer, decompile, or disassemble the Service
  • Use the Service to create discriminatory hiring practices
  • Share your account credentials with others
  • Resell or redistribute the Service without permission
  • Use automated systems to access the Service (except via our API)
  • Generate content that violates employment laws or regulations

6. Intellectual Property

6.1 Your Content

You retain all rights to job descriptions and other content you submit ("Your Content"). By using the Service, you grant us a license to process Your Content to provide the Service, including generating scorecards via AI.

6.2 Generated Scorecards

You own the interview scorecards generated by the Service. We retain the right to use aggregated, anonymized data for service improvement.

6.3 Our Platform

The Service, including its design, code, features, and trademarks, is owned by Waffle and protected by intellectual property laws. You may not copy, modify, or create derivative works.

7. AI-Generated Content

Our Service uses AI to generate interview scorecards. While we strive for accuracy and EEOC compliance:

  • AI-generated content should be reviewed and customized for your needs
  • We do not guarantee legal compliance in all jurisdictions
  • You are responsible for ensuring scorecards meet your legal obligations
  • We recommend consulting with legal counsel for employment matters

8. Third-Party Integrations

Our Service integrates with third-party platforms (transcript platforms and destination systems). Your use of these integrations is subject to the third party's terms of service. We are not responsible for third-party services.

9. Data and Privacy

Our collection and use of personal information is governed by our Privacy Policy. By using the Service, you consent to such collection and use.

10. Disclaimers and Limitations

10.1 Service Availability

The Service is provided "as is" without warranties of any kind. We do not guarantee uninterrupted or error-free service. We may modify, suspend, or discontinue any part of the Service at any time.

10.2 Limitation of Liability

To the maximum extent permitted by law, Waffle shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill. Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.

10.3 Legal Compliance

While our scorecards are designed to support EEOC-compliant hiring practices, we provide no legal advice. You are solely responsible for ensuring your hiring practices comply with applicable employment laws.

11. Indemnification

You agree to indemnify and hold harmless Waffle from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Service, violation of these Terms, or infringement of any rights.

12. Termination

We may terminate or suspend your account immediately, without notice, for any violation of these Terms. Upon termination, your right to use the Service ceases immediately. You may terminate your account at any time through your account settings or by contacting support.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email or through the Service. Your continued use of the Service after changes constitutes acceptance of the new Terms.

14. Governing Law

These Terms are governed by the laws of the United States and the State of Delaware, without regard to conflict of law provisions. Any disputes shall be resolved in the courts of Delaware.

15. Dispute Resolution

Any disputes arising from these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, disputes may be submitted to binding arbitration in accordance with the American Arbitration Association rules.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Waffle regarding the Service and supersede any prior agreements.

18. Contact Information

For questions about these Terms, please contact us at:

Email: legal@waffle.cards
Website: https://waffle.cards